Refund policy
Last updated: May 23, 2026
At Memorify3D, every card is personalized and created specifically for each customer. Because each order is custom-made, we do not accept standard change-of-mind returns once the design or production process has started.
However, we want every customer to feel happy with their order. If you are dissatisfied with your final product, you may contact us and we will review your case fairly.
Dissatisfaction with your order
If you are unhappy with your order, please contact us at pmn.angelov@gmail.com within 7 days of receiving your item.
To request a review, please include:
- your order number
- a clear explanation of why you are dissatisfied
- photos of the product, if relevant
Refunds for dissatisfaction are not automatic and are reviewed on a case-by-case basis. A refund, partial refund, replacement, or correction may be offered if we determine that there is a valid reason.
Examples of valid reasons may include:
- the final product does not match the agreed personalization details
- there is a clear printing or production issue
- the item arrived damaged
- the wrong item was received
- the final result is significantly different from what was described or promised
We may not approve refunds for reasons such as:
- the customer changed their mind after the product was created
- incorrect personalization details were provided by the customer
- the customer expected something that was not included in the product description
- minor color differences caused by screen settings, printing variation, or lighting
- dissatisfaction based only on personal preference, where the product was created as described
Damaged, defective, or incorrect orders
Please inspect your order when it arrives. If your item is damaged, defective, or incorrect, contact us as soon as possible at pmn.angelov@gmail.com with your order number, a short description of the issue, and clear photos.
If the issue is confirmed, we will make it right by offering a replacement, correction, partial refund, or full refund where appropriate.
Personalized products
Because Memorify3D products are personalized and made specifically for each customer, they cannot usually be returned or refunded once design or production has started.
This does not affect your rights if the item arrives damaged, defective, incorrect, or if we approve a refund after reviewing a valid dissatisfaction request.
Cancellations
You may request to cancel your order by contacting us at pmn.angelov@gmail.com.
If we have not yet started creating your personalized design, we may be able to cancel and refund your order. Once the design or production process has started, cancellations are no longer guaranteed.
EU customers
EU customers normally have a 14-day cooling-off period for online purchases. However, this right may not apply to products that are made to the customer’s specifications or clearly personalized.
Since Memorify3D products are personalized and made specifically for each order, they are not eligible for automatic change-of-mind returns once design or production has started.
This does not affect your rights if the item arrives damaged, defective, incorrect, or if we approve a refund after reviewing your case.
Refunds
If a refund is approved, it will be processed to your original payment method within 10 business days. Your bank or payment provider may take additional time to process and post the refund.
If more than 15 business days have passed since your refund was approved, contact us at pmn.angelov@gmail.com.
Contact
For any return or refund questions, contact us at: